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Must-haves in your problem management software

Posted on: 28 Nov, 2020

In selecting problem management software for a Network Management System (NMS) application, several key features are essential to ensure efficient and effective problem resolution and prevention. Here are five must-have features:

  1. Incident Tracking and Correlation:

    • The software should provide robust incident tracking capabilities, allowing users to log and track incidents as they occur. Additionally, it should support correlation of related incidents to identify underlying problems or trends.

  2. Root Cause Analysis:

    • Effective problem management requires the ability to perform root cause analysis to determine the underlying reasons for recurring incidents. The software should facilitate thorough investigation and analysis to identify and address root causes, thereby preventing future incidents

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